About Us


History of IBSI

IBSI, founded in 1986, has been successfully providing Homeland Security solutions to federal government and commercial clients. We managed a number of multi-million dollars contracts simultaneously.

The highlights of our CRM services include:

Management: We hired and trained over 50 customer service professionals to answer inquiries from the public regarding green cards, citizenship and other immigration issues in English and Spanish for Department of Justice (INS) now part of Homeland Security. This project was initially for one year; however, due to the success of the project, the INS extended the contract for two six-month periods and sought to expand the operation to a nationwide call center. IBSI's call center successfully provided quality customer service to over 3 million callers during this project.

IBSI was awarded a subcontract in December 1998 by EDS to provide customer service support five languages, Korean, Vietnamese, Chinese, (Cantonese, Mandarin, Taiwanese & Shanghaiese) Tagalog, and English. On the Census 2000 Telephone Questionnaire Assistance Program. IBSI was a partner with 15 other leading customer service firms, led by EDS, on this high profile Bureau of Census, U.S. Department of Commerce Project. We hired over 300 customer service reps.

Software: IBSI developed a web based call center named "Live Assistance" in December 1998 and deployed in early 1999. IBSI's flagship product, Live Assistance, was featured in the Aug. 21, 2002 issue of Federal Computer Week. The Montgomery County, MD. Public library system used Live Assistance chat software as the backbone for its new "Ask a Librarian Live Reference" program. The Federal Computer Week article can be viewed at http://www.fcw.com/geb/articles/2002/0819/web-lib-08-21-02.asp. Live Assistance was also covered by Channel 4 NBC on their Digital Edge program.

Our Service Offerings

We offer following major services:

Homelandsecurity411.com is a portal in which buyers, sellers and researchers of the CRM, and Homeland Security industries can find valuable information and resources to be successful in today's online world. It is owned and operated by International Business Systems, Inc. Respective trademarks belong to their owners and are used with permission.

Vision and Culture

By tearing down the barricades of time, money, and technology, we will ignite the strength of small and large businesses and enable them to reap the benefits of e-revolution. We will treat everyone with respect, dignity and as equals in partnership to serve our clients. We will exercise open communication and receptive listening. We will empower our clients to exist, compete, grow and succeed online and offline. We will hire amazing individuals who will create a rich, dynamic work environment founded on our four core values.

Quality First
We believe quality always comes first. It's extremely important to deliver high quality products and services. We don't sacrifice our quality over quantity and provide "Excellence" every step of the way.

Customer Always Wins
Our primary reason for being is to amaze customers with exceptional customer service. Differentiation from our competitors is a must. EVERYTHING we do revolve around our clients so when we provide an answer to our customers, they don't just get a service, they get a solution. Not just any solution, a winning solution in today's competitive market. Simply put… They always win.

Finding the Right People
Our corporation is about our people. We hire the most qualified individuals who bring to our company the rich energy and dynamic creativity which is required in today's security world.

Treating Our People Right
We believe that in order to find and keep the right people, that it's important to have a good balance in life, both personal and professional in a caring and productive environment.